Privacy policy
PRIVACY POLICY
This Privacy Policy explains how TID-G d.o.o. collects, uses, stores and protects personal data when you visit or make a purchase from tim-dam.com.
DATA CONTROLLER
The data controller is:
TID-G d.o.o.
Glinškova ulica 9
2000 Maribor
Slovenia
Email: info@tim-dam.com
Phone: +386 69 676 373
VAT ID: SI45360936
Company ID: 6948561000
PERSONAL DATA WE COLLECT
We may collect the following personal data:
name and surname;
billing and delivery address;
email address;
telephone number;
order details;
payment information necessary to process the payment;
communication with us;
information entered by the customer in forms on the website;
technical information such as IP address, browser type, device information, cookies and website usage data.
We do not store full payment card details. Payments are processed by payment service providers.
PURPOSES OF PROCESSING
We process personal data for the following purposes:
processing and fulfilling orders;
issuing invoices and accounting documents;
arranging delivery;
communicating with customers;
processing payments;
handling returns, cancellations, complaints and warranty or non-conformity claims;
providing customer support;
preventing fraud and misuse;
improving the website and services;
complying with legal obligations;
sending marketing communications, where permitted by law or based on your consent.
LEGAL BASIS FOR PROCESSING
We process personal data on the following legal bases:
performance of a contract, when processing is necessary to process and fulfil your order;
compliance with legal obligations, including accounting, tax and consumer protection obligations;
legitimate interests, including fraud prevention, customer support, website security and business communication;
consent, where required, for example for certain marketing communications or cookies.
SHARING OF PERSONAL DATA
We may share personal data with trusted service providers where necessary for the operation of our business, including:
Shopify, as our e-commerce platform provider;
payment service providers;
delivery and logistics providers;
accounting and tax service providers;
IT, hosting and website service providers;
marketing, analytics or cookie service providers, where applicable;
public authorities, where required by law.
We do not sell personal data.
INTERNATIONAL TRANSFERS
Some service providers may process personal data outside the European Economic Area. Where this occurs, we rely on appropriate safeguards required by applicable data protection law.
DATA RETENTION
We keep personal data only for as long as necessary for the purposes for which it was collected.
Order, invoice and accounting data are retained for the period required by applicable tax and accounting laws.
Customer communication, complaint and return data are retained for as long as necessary to handle the request and protect our legal interests.
Marketing data is retained until you withdraw your consent or unsubscribe, unless another lawful basis applies.
COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to operate the website, improve user experience, analyse website traffic and support marketing activities.
Where required by law, non-essential cookies are used only with your consent. You can manage cookie preferences through the cookie settings available on our website.
YOUR RIGHTS
Under applicable data protection law, you may have the right to:
request access to your personal data;
request correction of inaccurate personal data;
request deletion of your personal data;
request restriction of processing;
object to processing;
request data portability;
withdraw consent where processing is based on consent;
lodge a complaint with a supervisory authority.
You also have the right to lodge a complaint with the supervisory authority in the EU country of your habitual residence, place of work, or place of the alleged infringement. In Slovenia, the competent supervisory authority is the Information Commissioner of the Republic of Slovenia.
To exercise your rights, contact us at info@tim-dam.com.
SECURITY
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
CUSTOMER RESPONSIBILITY
The customer is responsible for providing accurate and complete information when placing an order or contacting us.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The current version is published on this page.
CONTACT
For questions about this Privacy Policy or the processing of your personal data, contact us at:
TID-G d.o.o.
Glinškova ulica 9
2000 Maribor
Slovenia
Email: info@tim-dam.com
Phone: +386 69 676 373