Refund policy
Return and Refund Policy
Right of Withdrawal
If you are a consumer, you have the right to withdraw from your order within 15 days without giving any reason.
For goods, the withdrawal period starts on the day on which you, or a third party indicated by you other than the carrier, receive the goods. If your order is delivered in several shipments, the withdrawal period starts on the day you receive the last item in the order.
You may exercise your right of withdrawal by using the return, cancellation, or withdrawal function available in our online store, or by contacting us by email at info@tim-dam.com.
Cancellation Before Dispatch
You may request cancellation of your order before the order has been fulfilled or dispatched. Once the order has been dispatched, the return procedure applies.
Return Procedure
After informing us of your withdrawal, you must return the goods within 14 days.
Return address:
TID-G d.o.o.
Skladišče Tim-Dam.com
Cvetkova 1
1000 Ljubljana
Slovenia
Please include a copy of the invoice or another document that allows us to identify your order.
The customer bears the direct cost of returning the goods, unless otherwise agreed in writing.
For large or bulky goods, the customer is responsible for arranging suitable return transport and proper packaging for return shipment.
Condition of Returned Goods
You may inspect the goods in the same way as you would be allowed to inspect them in a physical store.
You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Refund
We will refund the payments received from you, including the standard delivery cost, no later than 14 days from the day on which we receive your withdrawal notice.
We may withhold the refund until we have received the goods back or until you have provided proof that the goods have been sent back, whichever occurs first.
Refunds will be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise.
If you chose a delivery method more expensive than our standard delivery option, we are not required to refund the additional delivery cost.
Exceptions
The right of withdrawal does not apply where the law provides an exception, including but not limited to goods made to the customer’s specifications or clearly personalised goods.
Damaged, Defective, Incomplete, or Incorrect Goods
If the goods arrive damaged, defective, incomplete, or incorrect, please contact us at info@tim-dam.com as soon as possible and include photos of the issue and your order number.
Nothing in this policy limits your statutory rights in relation to goods that are not in conformity with the contract.
Business Customers
This policy applies to consumer purchases. Business customers may be subject to separate terms, unless mandatory law provides otherwise.
Contact
For any questions regarding returns, refunds, or cancellations, please contact us at: